12.8 SP2 Adminui UI Deployment Issue

Document ID : KB000126761
Last Modified Date : 06/03/2019
Show Technical Document Details
Issue:
The 12.8 SP2 Administrative UI, may fail to completely deploy. 
The server.log might show the following. 
 
ERROR [org.jboss.msc.service.fail] (MSC service thread 1-3) MSC000001: Failed to start service
jboss.deployment.subunit."iam_siteminder.ear"."management_console.war".POST_MODULE: org.jboss.msc.service.StartException in service
jboss.deployment.subunit."iam_siteminder.ear"."management_console.war".POST_MODULE: JBAS018733: Failed to process phase POST_MODULE of subdeployment "management_console.war" of deployment "iam_siteminder.ear
or
Line 150: 2019-02-04 10:36:18,055 WARN [org.jboss.as.server.deployment] (MSC service thread 1-1) JBAS015960: Class Path entry library/struts.jar in /home/cassodev/CA/siteminder/adminui/standalone/deployments/iam_siteminder.ear/iam_siteminder_wpServer.jar does not point to a valid jar for a Class-Path reference.
Environment:
Administrative UI 12.8 SP2 install and upgrade use cases. 
All supported OS's.
Cause:
A defect in the installer package caused this issue for some customers. 
Resolution:

On February 25th 2019, an updated installer for the SSO Administrative UI as provided. 
Please review the following related information.

Minor change to the CA SSO R12.8.02 kit
https://support.ca.com/phpdocs/7/5262/5262_Proactive%20Notice%2012_8_02%20UI%20Installer%20Change_Final%20CA%20Single%20Sign.pdf

Download the updated installer for the SSO Administrative UI. 

SSO POLICYSERVER R12.8 SP02 [#1992,ADMINISTRATIVE UI#1993]
https://support.ca.com/us/download-center/solution-detail.html?docid=659746&os=ANY&aparno=SS07352&actionID=5

Optionally, manually modify two XML files following the documentation linked below. 
https://docops.ca.com/ca-single-sign-on/12-8/en/troubleshooting/administrative-ui-troubleshooting#AdministrativeUITroubleshooting-12.8.02AdministrativeUIDeploymentFails

Additional Information:
DE404249