10.2.3 and 10.3 SpectroSERVER hangs causing OC client performance problems

Document ID : KB000117371
Last Modified Date : 12/10/2018
Show Technical Document Details
Issue:
After installing either 10.2.3 or 10.3 the OneClick client is sluggish and may disconnect from the SpectroSREVER.  When reviewing stacks of the SpectroSERVER process the following is seen in regards to CORBA processing alarm filters:

000007fe`f10149ff : 00000002`00000011 00000002`1a5ff800 000007fe`ee6c6d98 00000002`00011f53 : libgas!CsGlobalAlarmFilterParser::comparison_operation+0x29e [d:\spectrum\10.02.03\cm\windows\10.02.03.00.107\gas.a\managers\src\csgalarmfp.cc @ 507] 
000007fe`f1014c00 : 00000002`1a5ff800 00000002`db7b40c8 000007fe`ee6c6d98 00000002`db7b4870 : libssorbutil!CsAttrFilterParser::operation+0x9f [d:\spectrum\10.02.03\cm\windows\10.02.03.00.107\ssorb.a\util\src\csattrfltp.cc @ 962] 
000007fe`ee69a0ad : 00000002`1a5ff800 000007fe`ee6c6d98 00000000`0bf86b01 00000002`1a5ff800 : libssorbutil!CsAttrFilterParser::parse+0x4c [d:\spectrum\10.02.03\cm\windows\10.02.03.00.107\ssorb.a\util\src\csattrfltp.cc @ 676] 
000007fe`ee696ef4 : 00000002`1a5ff800 00000002`1a5ff800 00000000`00000000 000007fe`00000001 : libgas!CsGlobalAlarmFilterParser::test+0x39 [d:\spectrum\10.02.03\cm\windows\10.02.03.00.107\gas.a\managers\src\csgalarmfp.cc @ 333] 
000007fe`ee691448 : 00000002`97eaf488 00000002`010559e5 00000002`db7b40c8 00000002`1a5ff920 : libgas!CsGlobalAlarmClientHandler::get_alarms+0x1d0 [d:\spectrum\10.02.03\cm\windows\10.02.03.00.107\gas.a\managers\src\csgaclienth.cc @ 562] 
000007fe`ee68c538 : 00000002`97e4e540 00000002`1a5ff960 00000000`00000000 00000000`0cd2c108 : libgas!CsAlarmDomainSrvc::getAlarmListByAttrFilter+0xa8 


10.3 0 - DE385840
10.2.3 - DE376512
Cause:
There was a problem with the way Spectrum was processing alarms through alarm filters.
Resolution:
This is tentatively scheduled to be resolved in 10.3.1 and above once 10.3.1 is released.

For 10.3, this is fixed in Spectrum_10.03.00.D04a and Spectrum_10.03.00.BMP_10.3.001
For 10.2.3 this is fixed in Spectrum_10.02.03.D450.

If you need these patches, please open a case at http://support.ca.com and request the patch.
Additional Information:

10.3 0 - DE385840
10.2.3 - DE376512