10.7.0.115SP2 EM Patch Uninstall - additional work

Document ID : KB000122462
Last Modified Date : 06/12/2018
Show Technical Document Details
Introduction:
About additional work in uninstallation of "CA Application Performance Management 10.7 Service Pack 2"
Background:
When uninstalling "CA Application Performance Management 10.7 Service Pack 2" (hereinafter referred to as APM 10.7 SP 2) and returning to the state before applied, delete the file newly added by APM 10.7 SP 2 installation and /hotfix folder work is necessary.
If you do not delete these, installation will end with an error when installing 10.7.0.115 SP2 again.
However, there is no problem with the APM operation other than the 10.7.0.115 SP2 installation again.

Note:
"Hotfix/10.7.0-HF14/Database" does not need to be copied to the original location in the process of uninstallation step 2.
This is a folder for deleting unnecessary files of PostgreSQL.
For details, please refer to knowledge KB000117346.
<KB000117346>
Environment:
APM 10.7 Service Pack 2
Instructions:
Uninstall procedure: (Step 3 added.)

How To Uninstall The Hotfix:
***************************
The script does not provide an option to automatically uninstall the Hotfix.
If for some reason you need to uninstall it, proceed as below:

1. Stop:
   -Enterprise Manager (MOM/collector)
   -WebView
   -Workstation
   -CommandCenter Server
   -APMSQL Server
   -PostgreSQL

2. The original files are available under the "hotfix/10.7.0-HF14" folder. All the files are organized according to the product irectory structure.
   Copy the files manually to the original location.

   Note: Make sure to use the appropriate user credentials.

3. Delete the following files and /hotfix folder. 
<EM_HOME>/hotfix 
<EM_HOME>/APMSqlServer/repo/com.ca.apm.server.teiid-10.7.0.115.war 
<EM_HOME>/APMSqlServer/repo/com.ca.apm.crypto-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.core-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.core.nl1-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.apm.data.model.client-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.isengard.client-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.bindings-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.common-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.common.nl1-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.common15-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.common15.nl1-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.em.client14-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.em.client-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.em.client.nl1-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.appmap.common-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.introscope.appmap.service-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.utilities-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.utilities.nl1-10.7.0.jar 
<EM_HOME>/APMSqlServer/repo/com.wily.osgi.logservice_10.7.0.jar 


4. Start:
   -Enterprise Manager (MOM/collector)
   -WebView
   -Workstation
   -CommandCenter Server
   -APMSQL Server
   -PostgreSQL
   
If a blank page is displayed after uninstalling the Hotfix, follow the steps mentioned 
in the following KB article: https://support.ca.com/us/knowledge-base-articles.TEC1833695.html.


However, looking at PostgreSQL hotfix/10.7.0- HF14, only the saved directory is created under the Database directory.

Since this directory does not necessarily need to be returned at the time of uninstallation, it does not follow the product directory structure.
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Additional Information:
Reference material:
APM_r10.7.0.0_SP2_readme.txt
-------------------------Excerpt---------------------------------
How To Uninstall The Hotfix:
***************************
The script does not provide an option to automatically uninstall the Hotfix.
If for some reason you need to uninstall it, proceed as below:

1. Stop:
   -Enterprise Manager (MOM/collector)
   -WebView
   -Workstation
   -CommandCenter Server
   -APMSQL Server
   -PostgreSQL

2. The original files are available under the "hotfix/10.7.0-HF14" folder. All the 
   files are organized according to the product directory structure.
   Copy the files manually to the original location.

   Note: Make sure to use the appropriate user credentials.

3. Start:
   -Enterprise Manager (MOM/collector)
   -WebView
   -Workstation
   -CommandCenter Server
   -APMSQL Server
   -PostgreSQL
   
If a blank page is displayed after uninstalling the Hotfix, follow the steps mentioned 
in the following KB article: https://support.ca.com/us/knowledge-base-articles.TEC1833695.html.
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